At Secret Gear, we are committed to providing high-quality Kilimanjaro trekking equipment to ensure a safe and enjoyable experience for our customers. This Refund and Return Policy outlines the terms and conditions under which returns and refunds are accepted. By renting equipment from us, you agree to adhere to this policy.
All rented equipment must be returned by the agreed-upon return date specified in your rental agreement. Late returns may incur additional fees as outlined in Section 4.2.
Equipment should be returned in the same condition as when rented, accounting for normal wear and tear. Significant damage, loss, or excessive wear may result in additional charges, as detailed in Section 4.3.
After Pickup: Once equipment has been picked up, no refunds will be issued for early returns or unused rental days.
Refunds will be processed using the original payment method within 7 business days of the cancellation confirmation.
A refundable security deposit is required at the time of rental. This deposit will be returned upon the timely return of equipment in acceptable condition, as per Section 2.2.
Late returns will incur a fee of 20% of the daily rental rate for each day the equipment is overdue.
Customers are responsible for the full repair or replacement cost of any equipment that is lost, stolen, or returned with significant damage beyond normal wear and tear.
Customers are expected to:
This policy is designed to be fair and transparent, in line with Tanzanian consumer protection laws, including the Fair Competition Act, which prohibits unfair trade practices and ensures consumer rights are upheld.
For any questions or concerns regarding this policy, please contact us at:
Secret Gear
Leyaro Street, Makao mapya, Arusha, Tanzania.
Phone: +255 (0) 784 755 121
Email: info@secret-gear.com
Secret Gear reserves the right to amend this policy at any time. Changes will be communicated via our website and will apply to rentals made after the effective date of the amendment.
By renting equipment from Secret Gear, you acknowledge that you have read, understood, and agree to this Refund and Return Policy.
Secret Gear Outdoor Rental offers affordable, high-quality hiking, trekking, and camping gear rentals. Gear up for your next adventure today!
